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Fans Need To Update Their Account On Saints New Ticketing System
Thursday, 18th Jun 2020 09:00

It may be a bit much for some Saints fans for the club to announce a new ticketing system at a time when they can't actually sell anyone any tickets, but they need to plan for next season and also need the supporters to update their accounts in preparation.

Southampton Football Club will be introducing a new ticketing website and system for the start of the 2020/21 season, in partnership with SecuTix.

A cloud-based ticketing solution, SecuTix will handle both ticketing and hospitality bookings through its SecuTix 360° platform, improving the experience for supporters when purchasing from the club.

Some Saints Fans have already received an e mail telling them exactly what they now need to do and others will receive further communication on how to update their accounts with the new system in the coming weeks, as the club works through a phased launch, with additional developments planned in July.

Matt Silvester, Southampton’s Head of Ticketing, Membership & Hospitality, said:

“The SecuTix platform allows us to deliver a more bespoke customer platform that will ensure our fans enjoy the very best experience, from a transformational customer journey through to a more flexible account facility.

"We were impressed by SecuTix’s open platform and ability to connect with the latest in digital technologies to power an improved online experience for our fans and customers.”

David Hornby, Managing Director of SecuTix UK and Ireland, added:

“We’re proud to add Southampton to our growing list of clients in the sports sector.

“Our priority for the 20/21 season is to develop the overall fan experience, with a focus on making hospitality a more integrated part of the customer journey.

“We’ll be introducing 3D rendering of both in-stadium seats and the key hospitality suites to give fans an enhanced experience when purchasing tickets and hospitality packages online. Today’s fans expect more and Saints are leading the way in how fans select and buy seats.”

Southampton will have a phased launch with SecuTix over the upcoming months with Season Tickets going on sale shortly.

It is great news that there is a new ticketing system as to be blunt the old one was appalling in terms of some of the things that you had to do to book tickets which were at times confusing.

So look out for e mails from the club telling you what you have to do to be ready for the change over, it is good the club are being pro active and instigating these changes now whilst it is a quiet period, don't get caught out in the future when you find you can't log in to the new system as you haven't carried out these simple steps now.

Photo: Action Images

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wibbersda added 15:28 - Jun 18
How about a link in the Article?

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